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March 27, 2013 1:27 pm

I think it would be helpful for ONC to support/commission development of curriculum that addresses communication skills, tools, vignettes from the consumer viewpoint & the provider viewpoint. It is my opinion that seek first to understand is a key/missing component in many provider-patient encounters. Perhaps we all just need a “refresher” on this very fundamental skill?

March 28, 2013 11:54 am

Yes. Development of education programs & curriculum for pts & providers that is specific to communication techniques, expectations would be great. I have witnessed communication challenges related to patient attitudes (“my provider knows best, I don’t want to insult them by asking a question”). I think active listening, reflective listening, humility are key skills to teach/learn for a pt/provider interaction. Thanks for asking.

March 27, 2013 10:14 pm

Welcome to Planning Room, srtupper, and thanks for your comment. Are you proposing that ONC help develop education programs and curriculum to so that patients and providers can communicate with each other better? What do you think the biggest communication problems are?

March 28, 2013 12:45 pm

Thank you for sharing this experience, srtupper. Could you tell us a little more about a time when you witnessed communication challenges related to patient attitudes?

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